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The 'Dos and Don'ts' of Serving Clients with Special Needs - IN-PERSON ONLY - 3.11.26

March 11, 2026 8:00 AM - 12:00 PM (MDT)

Description

An estimated 1.3 billion people – or 16% of the global population – experience a significant disability today. Now more than ever it is important that REALTORS learn a proper standard of practice and the ‘do’s’ and ‘don’ts’ of serving clients with special needs. Attendees will hear inspiring stories on how everyday actions involving compassion, responsibility and service can transform lives. John hopes that his presentation will encourage a greater understanding of inclusion and accessibility for all individuals. In this course, we will review several federal and state laws as well as the National Association of REALTORS policies, the code of ethics, fair housing, ADA compliance, and more to ensure each attendee serves and protects the best interests of their clientele with a disability.

Attendees will: 1. Identify how ‘disability impacts all of us’ by way of data compiled by the CDC. 2. Recognize the functional types of disabilities, their prevalence and trends. 3. Understand how federal fair housing laws are necessary by learning the history of discrimination, laws that make housing discrimination illegal, and the actions prohibited and required by these laws in the business of real estate. 4. Know the personal characteristics that federal law protects from discrimination in housing, including race, color, religion, national origin, sex, familial status, and disability. 5. Distinguish state and local government protections that may exceed federal protections. 6. Understand what steering is, and the strategies to avoid it. 7. Learn what reasonable accommodations and modification for people with disabilities are that may be required by fair housing laws. 8. Identify ‘Best Practices’ when serving clients with special needs (including marketing) 9. Identify resources available to provide fair housing information and assistance to clients including tools, technology and critical thinking skills. 10. Identify ‘Things to Avoid’ when serving clients with special needs including recognizing the danger in making assumptions based on stereotypes, and the importance of allowing consumers to choose which communities/neighborhoods and amenities they want. 11. Understand how to utilize interventions to interrupt implicit bias so that consumers are treated with equal concern, respect, and fairness and how to value all individuals with compassion, responsibility and service.

Instructor: John Young
Credits: 3 Credits

Location

NMAR

Located between Penco and Jackola

Pricing

Purchase the class one of three ways:

NMAR Member Education Voucher

Non-Member Education Voucher

Individual Class - $20/credit hour

Registration and Voucher purchases will open 12:00pm on January 5, 2025

Registration for this class closes noon the day before.

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Contact Information

Northwest Montana Association of REALTORS®
Name: Jayne Yatchak
Phone: (406) 752-4313
Email: jayney@nmar.com
Details: Please email Jayne with any further questions, jayney@nmar.com

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The 'Dos and Don'ts' of Serving Clients with Special Needs - IN-PERSON ONLY - 3.11.26

March 11, 2026 8:00 AM - 12:00 PM (MDT)

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The 'Dos and Don'ts' of Serving Clients with Special Needs - IN-PERSON ONLY - 3.11.26

March 11, 2026 8:00 AM - 12:00 PM (MDT)

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